Hotel Star Ratings: What Do They Mean?

When picking a hotel to stay at on vacation, one of the most trusted sources, next to word of mouth, are star ratings. Star ratings vary from 5 stars to 1 star, but what does that actually mean and how can that affect your stay?

Breakdown of Star Ratings

Here we breakdown what each star means and how it can change which hotel you are picking on vacation.

5 Star Rating

  • Reception open for 24 hours with a multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or a present in the room
  • Minibar and food and beverage offer via room service for 24 hours
  • Personal care products
  • Internet-Pc in the room
  • Ironing service
  • Shoe Polish Service
  • Turndown service in the evening

4 Star Rating

  • A la carte restaurant
  • Reception opened 18 hours a day
  • Reception accessible by phone
  • Breakfast buffet or breakfast menu card via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products
  • Internet access and internet terminal

3 Star Rating

  • Internet access in the room or in the public area
  • Reception open for 14 hours a day
  • Reception accessible by phone
  • Three piece suite at the reception, luggage service
  • Beverage offer in the room
  • Telephone in the room
  • Heating facility in the bathroom, hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage /suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

2 Star Rating

  • Breakfast Buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (ex. Toothbrush, toothpaste, shaving kit)
  • Credit Cards

1 Star Rating

  • 100% of rooms with shower or bath
  • Daily room cleaning
  • 100% of the rooms have TV with remote
  • Table and chair
  • Soap or body wash
  • Reception services
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility

Here is an infographic of the data:


As you can see, the star rating of a particular hotel does not mean the level of satisfaction, but the amenities provided. Depending on the kind of trip you are taking, the amenities that you require could vary, which is why it’s important to know the meaning behind star ratings.